2023 Customer Strategy & Planning Conference 
(Face-to-Face)

Our annual flagship conference for industry professionals

25th April 2023, Belfry Nottingham

Specifically designed

This highly-rated event is far more than just a conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
Outline Agenda

Customer Strategy & Planning

08:30
Registration opens
09:30
Conference Opening Keynote
Introduction from The Forum Team and Opening Keynotes.
10:30
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation on a key topic.
13:30
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
16:15
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.
Conference Agenda

Community Conference

08:30
Registration Opens
09:30
Conference Opening Keynote
Introduction from The Forum Team and Opening Keynotes.
10:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
10:30
Forum Focus
Join this 20-minute presentation on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation on a key topic.
13:30
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
13:30
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

Venue

Nottingham Belfry
Mellors Way off Woodhouse Way
Nottingham, NG8 6PY

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2023 Customer Strategy & Planning conferences and Awards celebration.