Contact: Lorna Bradford
T: 0208 326 8326
E: contact@businesssystemsuk.com
W: www.bslgroup.com

Address: 2nd Floor,
Cannon Green,
27 Bush Lane,
London,
EC4R 0AA

Business Systems is a leading provider of compliance and communications solutions, helping organisations transform their CX strategies. We work closely with our clients, recommending and implementing Cloud Communications and technology solutions that best suit their requirements.

Our Cloud Contact Centre solutions have been successfully deployed in some of the largest contact centres globally contributing to the reduction of operating costs and enhancing operational efficiencies.

As a trusted advisor, we specialise in recommending and customising optimal solutions for our clients' business operations. Our goal is to streamline their processes through the application of the right technology, ensuring ongoing support throughout the solution's lifecycle for maximum efficiency and future-proofed operations.

Case Study Links

• https://bslgroup.com/resources/white-papers-guides/key-digital-trends-in-the-contact-centre-for-2024/
• https://bslgroup.com/resources/white-papers-guides/the-leaders-guide-to-cx-how-to-gain-a-holistic-view-of-contact-centre-reporting/
• https://bslgroup.com/resources/white-papers-guides/the-leaders-guide-to-cx-how-to-manage-self-service-bots-and-ai-customer-service/
• https://bslgroup.com/resources/white-papers-guides/the-leaders-guide-to-cx-how-to-deliver-a-consistent-omnichannel-customer-experience/
• https://bslgroup.com/resources/white-papers-guides/the-leaders-guide-to-cx-how-legacy-systems-prohibit-great-customer-experience/
• https://bslgroup.com/about/case-studies/hastings-direct-nice-cxone-cloud-contact-centre-solution/
• https://bslgroup.com/about/case-studies/uk-power-networks-workforce-management-wfm