2024 Spring Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account.

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Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

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Introduction to The Forum

Your introduction to The Forum and what we can do to help you

How to Learn

Learning how to learns equally as important as unlearning bad habits and behaviours. Understanding different ways of learning can help you to become a confident learner. This module will help you to:

- Understand what we mean by learning
- Understand how to create the right mindset for developing
- Give you top tips to becoming a better learner and making new knowledge stick

Influencing Skills

Being able to influence the decision of others is a key skill for all professionals. In this module, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes. This module will help you to:

- Learn the difference between Tell, Ask ad Influence
- Understand the importance of stakeholder mapping
- Use different communication styles to influence and inform

Introduction to Shrinkage

Shrinkage understanding & Management is crucial for Effective people planning. Often misunderstood and mismanaged, shrinkage can end up being viewed as a negative cost. This module will help you to:

- Learn the critical factors of shrinkage management and the pitfalls to avoid
- Improve your on-the-day decision making and see the result for your customers and colleagues
- See the value of managing shrinkage and the return in investment that it can bring to your business

The Power of One

Teamwork and understanding the plan are critical to achieve strategic objectives. However, too often this is left to chance and not an embedded behaviour. So easy to get wrong, fortunately easy to improve. This module will help you to:

- Understand the “power-of-one” and the impact of small changes.
- Improve your on-the-day decision making and see the result for your customers and colleagues.
- Learn the classic mistakes and how to overcome these