2023 Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Planning & Insight in Field & Branch Operations

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

- The key drivers of performance and how to explain them
- How to set up effective data, reporting & comms plans
- Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Planning & Insight in Field & Branch Operations

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

- The key drivers of performance and how to explain them
- How to set up effective data, reporting & comms plans
- Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting