2023 Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Richard Brimble

Richard Brimble

Managing Director

Understanding & Learning Ltd

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

David Edwards

Resource Planning Director

G4S

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Chris Wilkinson

Chris Wilkinson

CX Strategic Resource Manager

LNER

Scott Budding

Scott Budding

Head of WFO

Sabio

Llaura Hughes

Llaura Hughes

Communications and Development Manager

Motability Operations

Kirsty Ringer

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Diane Norton

Diane Norton

Forecasting & Capacity Manager

RSA

Jas Thiara

Jas Thiara

Head of Group Workforce Planning & Optimisation

Severn Trent Water

Fola Olafare

Fola Olafare

Contact Centre Manager

Transport for London

Jacqueline Spencer

Jacqueline Spencer

Vendor Relationship Manager

Worldpay from FIS

Kevin Richardson

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

David Bruce

David Bruce

Business Consultant (Data Science)
 

Emma Bain

Emma Bain

Head of Planning (Sales)

BT-EE

Andy Doughty

Andy Doughty

Planning and Bid Architect Manager

Serco

Jenny Hayes

Jenny Hayes

Head of Resource Planning

RSA

Maddi Krishnan

Maddi Krishnan

Head of Resource Planning

VitalityHealth

Carol Roberts

Carol Roberts

Head of Operations

Sainsbury's Bank and Argos Financial Services

Sarah Foley

Sarah Foley

Head of Customer Service

North Yorkshire County Council

Karen Scott

Karen Scott

Senior Tactical Manager 

Sky

Liz Vosper

Liz Vosper

Senior Manager, Knowledge Management 

The Open University

Lynette Martin

Lynette Martin

Head of Planning,

Capita Regulated Services

David McGuire

David McGuire

Head of Retail Workforce Planning and Operational Insights

AXA

Fiona Thomas

Fiona Thomas

Sr. Planning Manager, Home Service

Sky

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