2023 Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsor
SilverPlus Sponsor
Richard Brimble

Richard Brimble

Managing Director

Understanding & Learning Ltd

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

David Edwards

David Edwards

Resource Planning Director

G4S

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Nick Moule

Nick Moule

Head of Planning

Capita

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Chris Wilkinson

Chris Wilkinson

CX Strategic Resource Manager

LNER

Mark Blythe

Mark Blythe

Director of Global Service Performance

Airbnb

Daniel Norman

Daniel Norman

Transformation Director

British Gas

Llaura Hughes

Llaura Hughes

Communications and Development Manager

Motability Operations

Rachel Burnside

Rachel Burnside

Head of Quality

ex Npower

Dick Fitzgerald

Dick Fitzgerald

Operations Support Manager

Three Ireland

Simon Evans

Simon Evans

Business Performance Director

VitalityHealth

Kirsty Ringer

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Michelle Ansell

Michelle Ansell

Managing Partner

Douglas Jackson

Zoff Makda

Zoff Makda

Head of Operational Resource Planning

Legal & General

Craig Ide

Craig Ide

Head of Business Planning

Legal & General

Diane Norton

Diane Norton

Forecasting & Capacity Manager

RSA

Jas Thiara

Jas Thiara

Head of Group Workforce Planning & Optimisation

Severn Trent Water

Gillian Stevenson

Gillian Stevenson

Head of Home Service Planning

Sky PLC

Fola Olafare

Fola Olafare

Contact Centre Manager

Transport for London

Angela McCarthy

Angela McCarthy

Enterprise Planning Lead

Three Ireland

Jacqueline Spencer

Jacqueline Spencer

Vendor Relationship Manager

Worldpay from FIS

Kevin Richardson

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Michelle Gough

Michelle Gough

Head of Capacity Planning & Scheduling

Yorkshire Ambulance Service

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

David Bruce

David Bruce

Business Consultant (Data Science)