2023 Autumn Community Conference (Virtual)

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Published on 31 March 2023

Partner Webinar: Is Automation and AI Taking Over the Call Centre?

There is no denying the AI and automation markets are growing. In fact, according to growth consulting and knowledge services firm MarketsandMarkets, the global business process automation market size is expected to reach $19.6 billion (USD) in 2026. By investing in these technologies, contact centres can transform business models, reduce human error, automate mundane tasks and remain competitive. But how does this impact CX?

In this webinar, Alvaria AI and automation experts will share:

Introduction to automation, AI and collaborative intelligence
The impact on CX
Areas contact centres are investing in and why
Success stories from real customers

Register now to save your seat!

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Author: Leanne McNamee

Categories: Library, Partner News

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