2022 Customer Strategy & Planning

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Calibration

Published on 26 September 2024

Calibration

This module explores Quality Calibrations, focusing on methods to ensure consistency and clarity in quality assessments:
 - Purpose of Calibration: Emphasises the importance of calibration for maintaining consistent standards and ensuring fairness in quality assessments.
 - Key Steps to Calibration: Details essential steps such as identifying variances, focusing on critical issues, understanding discrepancies, defining standards, and implementing actions.
 - Calibration Strategies: Advocates for customising the calibration process and involving relevant personnel like quality assessors and frontline advisers to align with organisational goals.

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