Most bad reviews trace back to poor communication, email, phone, and post. Web portals, Omnichannel, and chatbots aren't solving the problem. There is a better way; introducing Verified Identity Messaging...
In this Webinar, we'll hear from Mat Elliott on lessons from working with over 100 financial services brand about how to solve these problems; we'll cover:
- What's at the root of the communications problem
- Why is this such a big issue for financial services companies
- How truly focusing on making life easy for the customer is key to increasing NPS
- The direct benefits case - to cost savings and revenue growth
