Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these register or log in using the My Account link at the top of this page. If you do not have the access you expect please email advice@theforum.social.
Box Set: Telling a Story with Numbers
The analysis and insight we produce is of little use if it does not drive action. This box set looks at how we can present our data to gain the buy-in and support of our stakeholders so we can drive change and improvement. This series includes 5 online learning modules to apply the learning in your own role to become an accredited professional.
You can watch each module on its own without applying for accreditation. You will then be charged for each individual module.
Box Set: Knowledge Management
Knowledge and Content Management is growing in importance within our industry. It is key to helping both internal colleagues and external customers. These videos offer practical knowledge and examples for specialist knowledge management teams, as well as key tips and guidelines for analysts, planners or managers looking to understand more, or curate knowledge in their own area of specialism.
Box Set: Power Query - Automating with Excel
As analysts we can spend a lot of our time on repetitive tasks. Copying and pasting data from one file to another, cleaning and combining our data to produce regular reports. This is not only tedious and time consuming but it also can lead to errors.
Automating this work can free up our time to do more rewarding work and deliver extra value.
Box Set: Quality & Improvement
Learn new approaches to driving improvement in your role, alongside other professionals looking to gain new skills or knowledge and make a tangible difference over the coming year. You will:
- Learn how to put customer experience and quality at the heart of your operating model & culture. - Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work. - Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change. - See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.
Box Set: Excel for Analysts
In this box set we show you the excel formula you need to create effective dashboards. These seven short modules start with the key basic techniques and from these, show how you can soon create complex formula.
- Basic Mathematical Formulae - Structuring Formulae - Averages & Ranges - Decision Formulae - Reference Formulae - Dashboard Formulae - Pivot Tables
On completion of the box set you can become accredited at a foundation level in our Professional Accreditation Programme by sharing an example of how you have applied these techniques in your own work.
Box Set: Driving improvement with Data & Insight
Description: These modules explore the role of insight analysts, and the scientific method, in shaping decisions, generating measurable improvement, and engaging key stakeholders. The modules include practical exercises to help you identify gaps and opportunity in your current approaches.
Box Set: Driving Improvement with MI (Management Information) & Reporting
Box Set: Accuracy & Confidence
Box Set: Planning & Insight in Field Operations
Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.
After this session, you will understand;
- The key drivers of performance and how to explain them - How to set up effective data, reporting & comms plans - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting
Box Set: Engagement
The knowledge and ideas we have is of little value if we cannot drive change and improvement. This box set offers you a number of different methods that can improve your engagement with your stakeholders and increase their buy-in. This series includes 5 online learning modules to apply the learning in your own role to become an accredited professional.
Box Set: Planning & Insight in the Back Office
Back Office & Processing operations are becoming a bigger focus within our industry. These videos offer practical knowledge and examples for specialist teams, as well as key tips and guidelines for analysts, planners or managers looking to understand more, or curate knowledge in their own area of specialism.
Box Set: Shrinkage
Understanding Shrinkage is key to delivering our strategies and managing performance, whether you are a leader, manager or analyst, setting, understanding and delivering targets in the right way is essential for success. This series includes 5 online learning modules to apply the learning in your own role to become an accredited professional.
Box Set: Real-time Operational Effectiveness & Readiness
Introduction: Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.
After this course, you will understand;
- The role of Real-Time and how to add most value as analysts - The predictability/impact of events. How to set effective triggers and actions - How to analyse your flexibility demands and manage shrinkage
Box Set: Scheduling & Wellbeing
Introduction: Learn about lifestyle and wellness options that help balance people with business needs and explore the volatility of your operations’ workload.
- How to analyse your flexibility requirements and opportunities - What options are available to improve your coverage while supporting wellness & lifestyle - How to develop a flexibility strategy that is a corporate asset
Box Set: Capacity Planning, Budgeting & Forecasting
Introduction: This course gives you knowledge to support you in your role and overcome the obstacles you face, to help you create a culture of data-driven decision making.
- The key numbers in a capacity plan & how to explain them - How plans & forecasts flows from strategy & budgets through the entire planning cycle - Managing data to ensure a single version of the truth
Box Set: Best Practice in Planning
Introduction: Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.
After this course, you will;
- See how each planning stage impacts others - Explore the importance of handoffs and the data journey - Understand the importance of shrinkage and forecasting in maintaining an effective plan