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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 21 August 2024

The modern contact centre has arrived

Make sure your agents don’t get left behind

Contact centres have traditionally been restrictive environments; contact volumes are constantly in flux and agents must be available to meet customers’ needs at all times. But as work-life balance and flexibility become more important to employees across all industries, these agents can’t be left behind. So, what can contact centres do to balance their needs with those of their agents? And what do they stand to gain?

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The Forum – Jobs

e: jobs@theforum.social

t: 0333 123 5960

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Dave Vernon - Director

e: dave.vernon@theforum.social

t: 07956 497 800