Most bad reviews trace back to poor communication, email, phone, and post. Web portals, Omnichannel, and chatbots aren't solving the problem. There is a better way; introducing Verified Identity Messaging... 

In this Webinar, we'll hear from Mat Elliott on lessons from working with over 100 financial services brand about how to solve these problems; we'll cover: 
 - What's at the root of the communications problem 
 - Why is this such a big issue for financial services companies 
 - How truly focusing on making life easy for the customer is key to increasing NPS 
 - The direct benefits case - to cost savings and revenue growth 

Calabrio customers swept The 2023 Forum Awards with 8 shortlisted and 4 wins, including the Department for Education and Hoover Candy who both picked up prestigious Planning awards. Join self-confessed WFO enthusiast and expert, Scott Budding, for a lively discussion on best practice from our award-winning customers, and live demonstration of the top capabilities of Calabrio's solution as voted by our users! 

Regret isn’t one of the most celebrated emotions we experience, and many people talk about having ‘no regrets’, and reflecting on it as something that is bad or wrong.

Focusing on the situation that we regret can feel like dragging the weight of the past with us, and this will drain our energy and mean we are less available for life in the present. However, we can choose to move away from past regret by applying what we have learnt from it, and therefore transforming the energy to something more constructive and creative for our future self.

During this session we explore how we can use regret to our advantage by noticing patterns, what human beings tend to regret the most and what we can do about it going forwards.

How do we start the conversation about this subject in the most helpful way? 

Rising Vibe delivered their first Conversation That Matters event in September 2021 exploring race in the workplace. Check out this fantastic panel conversation with 3 Senior Leaders and Founder Lou Carter. What are the 'stupid' questions?

Facilitation is a valuable skill for any professional. Learn how you can manage a session so everyone can be share and be heard.