Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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Adrian Hawes

Published on 07 May 2020

Adrian Hawes

Adrian Hawes, Director at Select Planning.

He works with businesses that want to transform their customer service using exceptional resource planning, business intelligence & performance management. A champion for best practice for over 20 years, he’s a previous Hero award winner.

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Author: Leanne McNamee

Categories: 2020 Judges

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