2025 Best Practice Guide
Raising Standards

2024 Summer Best Practice Showcase (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account. 

If you do not have the access you expect please email advice@theforum.social.

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

Gold Sponsor
Kevin Richardson

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

David Bruce

David Bruce

Business Consultant (Data Science)
 

Emma Bain

Emma Bain

Head of Planning (Sales)

BT-EE

Andy Doughty

Andy Doughty

Planning and Bid Architect Manager

Serco

Jenny Hayes

Jenny Hayes

Head of Resource Planning

RSA

Maddi Krishnan

Maddi Krishnan

Head of Resource Planning

VitalityHealth

Carol Roberts

Carol Roberts

Head of Operations

Sainsbury's Bank and Argos Financial Services

Sarah Foley

Sarah Foley

Head of Customer Service

North Yorkshire County Council

Karen Scott

Karen Scott

Senior Tactical Manager 

Sky

Liz Vosper

Liz Vosper

Senior Manager, Knowledge Management 

The Open University

Lynette Martin

Lynette Martin

Head of Planning,

Capita Regulated Services

David McGuire

David McGuire

Head of Retail Workforce Planning and Operational Insights

AXA

Fiona Thomas

Fiona Thomas

Sr. Planning Manager, Home Service

Sky

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