Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 19 June 2024

Free Webinar - NPS surveys are dead. What next? with Evaluagent

19th June 2024, 12:00

Event date: 19/06/2024 12:00 - 13:00 Export event

Post-interaction surveys have never been all that reliable – but with no satisfactory alternative, contact center leaders have had nowhere else to turn.

Until now.

Just because the survey is dead it doesn’t mean NPS has to be… AI is changing up contact center processes in unprecedented ways. From auto-scoring to coaching tips, it has the capacity to completely change the end-to-end QA process. A big part of this is shaping the future of customer insight.

In this masterclass, you’ll learn:

The problems with post-interaction surveys as they are today
How AI NPS analysis can completely change how you interpret customer interactions
How to get buy-in from stakeholders
What AI interaction NPS analysis looks like in action
How to implement AI-driven customer analysis in your contact center

By registering for this webinar you are consenting to share your information with our partner.

<meta charset="UTF-8" />Rob Wilkinsonis a highly experienced CX Solutions Consultant having supported more than 100 contact centres over the last 25 years. Rob has worked across almost every industry vertical, helping contact centres run more effective operations, improve their customer and employee experiences and drive efficiencies using the latest technology - in which he is a self-confessed geek. He is a familiar guest panellist, speaker and subject matter expert, and was twice voted in the top 10 most respected people in contact centres by Call Centre Helper.