These webinars are hosted in association with our partners and are free for you to watch. Register for the upcoming webinars below. We will be adding dates for 2021 in the coming weeks.
You can view the past Partner webinars here.
Harnessing AI and automation for your customer journeys can do wonders. But how? Join us as we cover how you can fully harvest the ROI of technology: delivering better service and improving your operational efficiency. 18th February 2021 12.00.
According to Business Insider, everyone’s ‘freaking out’ about AI stealing jobs, while – according to new research – 46% of UK respondents actually still have no idea what AI is all about.
Harnessing AI and automation for your customer journeys can do wonders, offering a customer facing service 24/7, helping agents deliver a better service and improving operational efficiency. But in order to fully harvest the ROI of technology, companies must take the right approach, following a few simple steps.
Join Phil Anderson, Director at The Forum and Stu Dorman from Sabio as we highlight opportunities for automation and AI along the entire customer service journey. We will discuss the common pitfalls to avoid and some practical steps to identify their right place and role.
Categories: Quality & Improvement, Partner Webinar Recording
The global pandemic has accelerated the shift of consumers away from traditional channels to a digital world where the vast majority of customer service staff are more remote than ever before.
At the same time, Data, Analytics, AI and ML capabilities are all accelerating rapidly – and each can bring a wealth of advantages which help organisations with their planning.
But sometimes, it can be a challenge simply to keep up with all of the various developments and changes.
The good news for all of us as humans beings is that many companies are placing great importance on both customer experience and employee wellbeing.
As digital transformation takes hold at pace, organisations continue to demonstrate that they care.
With all this change, two things have remained constant: the importance of good quality planning and the need to be agile and respond to changes rapidly.
In this webinar, you will learn:
- How consumer channel selection is rapidly evolving
- Some developing data and analytics capabilities which could help your planning
- Some agility techniques to help you be more prepared for continued uncertainty
Categories: MI & Insight, Quality & Improvement, Partner Webinar Recording