Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1” and the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To embed the learning, support sharing of ideas and promote a transformation of understanding there will be live group virtual tutorial workshops with The Forum specialist team. On successful completion of watching and interacting with three learning modules, attending and actively participating in the 2-tutorials plus the completion a short learning journal, delegates will become Professionally Accredited at the Foundation Level. Prices start at £75 per person.



The Power of One

Hosted on 8th July 2021 by Phil Anderson

Teamwork and understanding the plan are critical to achieve strategic objectives.  However, too often this is left to chance and not an embedded behaviour. So easy to get wrong, fortunately easy to improve. This module will help you to:  

 - Understand the “power-of-one” and the impact of small changes.
 - Improve your on-the-day decision making and see the result for your customers and colleagues.
 - Learn the classic mistakes and how to overcome these

Influence the Power of One

To Follow

Understand how to work in collaboration with different parts of your organisation to widen the understanding of the Power of 1 and become more effective. This module is designed to help you realise the importance of working with stakeholders.
 - Understand the key information to support stakeholders.
 - Improve your questioning skills to help stakeholder support you.
 - Develop a continuous learning framework to ensure understanding and learning.

Shrinkage (1) - Introduction to Shrinkage

Hosted on 6th July 2020 by David Preece

Discover what shrinkage is and the correct way to calculate basic shrinkage and tiered (or primary and secondary shrinkage). In this module, you will;

 - Understand the problems caused by incorrectly calculating shrinkage
 - Learn about when it is best to use budget shrinkage targets and when using recent historical data will be to your advantage.
 - See the value of managing shrinkage and the return on investment that it can bring to your business.

This module is part of the Shrinkage Box Set

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG