Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Steve Mosser

Published on 08 December 2020

Steve Mosser

Steve is the Founder of Sensée, and the CEO & CIO of its Cloudworks division. He is a homeworking and HomeAgent solution architect for contact centres of all sizes and industries. Steve is passionate about designing, building and deploying solutions that truly provide added value, are sustainable and fix problems, not just mend them.

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