Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Paddy Coleman

Managing Director
QStory

David Preece

Solution Consultant

QStory

Paul Milloy

Forefront Executive Council Chair
Intradiem

Matt Rumins

Head of Customer Success
Intradiem

Ed Creasey

Director of Pre-Sales International
Calabrio

Lorna Norris

Senior Programme Manager
BGL Insurance

Steve Mosser

Group CEO & Chief Innovations Officer  
Sensée

Phil Anderson

Director
The Forum

Dave Vernon

Director
The Forum

David Kay

WFO Solutions Consultant

NICE Systems

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