NEWS

Leeds Building Society - https://sabiogroup.com/news/leeds-building-society-partners-sabio-group-improve-contact-centre-operations

ESP Group - https://sabiogroup.com/news/esp-group-achieves-transformative-cx-improvements-sabio-group

Vattenfall - https://sabiogroup.com/news/sabio-group-wins-new-contract-swedish-energy-firm-vattenfall-cloud-contact-centre

Pluxee - https://sabiogroup.com/news/pluxee-serves-transformative-customer-experience-cx-cloud-migration-powered-sabio-and-genesys

Wellbeing - https://sabiogroup.com/news/sabios-wellbeing-companion-now-available-genesys-appfoundry

CASE STUDY

Adamo - https://go.sabiogroup.com/case-study-adamo-digital-transformation-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-06-gp-co-adamo-digital-transformation

Falck - https://go.sabiogroup.com/case-study-falck-cloud-migration-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-06-gpco-falck-cloud-migration

Kisio - https://go.sabiogroup.com/case-study-kisio-migrating-to-the-cloud-with-sabio-genesys-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-05-gpco-kisio-cloud-migration

ESP Group - https://go.sabiogroup.com/case-study-esp-group-migrating-to-the-cloud-with-sabio-genesys-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-05-gpco-esp-group-cloud-migration

Pluxee - https://go.sabiogroup.com/case-study-pluxee-migrating-to-the-cloud-with-sabio-genesys-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-05-gpco-pluxee-migrating-to-the-cloud-with-sabio-genesys

VoiceAbility - https://go.sabiogroup.com/case-study-voiceability-digital-telephony-experience-uk.html?utm_source=website&utm_medium=case-study&utm_campaign=2024-01-ukco-voiceability-amazon-connect-and-service-cloud-voice

Benenden Health - https://go.sabiogroup.com/uk-benenden-health-digital-transformation.html?utm_source=website&utm_medium=resources&utm_campaign=2024-01-ukco-benenden-health-digital-transformation

 

THOUGHT LEADERSHIP

Braving the Digital Wilderness: How DORA will Push Financial Firms to Enhance Operational Resilience - https://sabiogroup.com/blog/braving-digital-wilderness-how-dora-will-push-financial-firms-enhance-operational-resilience

DORA's Knocking: Will Financial Services Organisations Weather the Storm? - https://sabiogroup.com/blog/doras-knocking-will-financial-services-organisations-weather-storm

Personalisation Perfected: Unlocking Customer Loyalty - https://sabiogroup.com/blog/personalisation-perfected-unlocking-customer-loyalty

How Generative AI is changing customer service: challenges and opportunities in employment and efficiency - https://sabiogroup.com/blog/how-generative-ai-changing-customer-service-challenges-and-opportunities-in-employment-and-efficiency

Unlocking the Power of Empathy: Insights from Industry Leaders on Addressing Vulnerability in the Contact Centre - https://sabiogroup.com/blog/unlocking-power-empathy-insights-industry-leaders-addressing-vulnerability-contact-centre

Is Your Salesforce CRM Stuck in a Rut? It’s Time to Move Beyond Routine Marketing and Sales Administration - https://sabiogroup.com/blog/your-salesforce-crm-stuck-rut-its-time-move-beyond-routine-marketing-and-sales-administration

Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? - https://sabiogroup.com/blog/unlock-secrets-customer-service-excellence-whos-winning-and-whats-broken

Contact Centres in 2030: The AI Frontier - Where Humans and Machines Unite - https://sabiogroup.com/blog/contact-centres-2030-ai-frontier-where-humans-and-machines-unite

Worlds Colliding: The Future of Productive Conversations with AI, CRM & Data - https://sabiogroup.com/blog/worlds-colliding-future-productive-conversations-ai-crm-data

Delivering Exceptional Experiences In The Real World – Featuring Sweaty Betty, Zuto, Transcom and Awaze - https://sabiogroup.com/blog/delivering-exceptional-experiences-real-world-featuring-sweaty-betty-zuto-transcom-and-awaze

 

 ​​​​​​WHITE PAPER / E-BOOKS / FLYER

Contact Babel Inner Circle Guide to Customer Engagement and Personalisation - https://go.sabiogroup.com/whitepaper-contact-babel-guide-to-customer-engagement-personalisation-uk.html?utm_source=website&utm_medium=ebook&utm_campaign=2024-06-ukco-contact-babel-guide-to-customer-engagement-personalisation

WFM Performance - https://go.sabiogroup.com/ebook-maximising-wfm-performance-uk.html?utm_source=website&utm_medium=resources&utm_campaign=2024-04-gpco-ebook-maximising-wfm-performance

Salesforce / CRM - https://go.sabiogroup.com/ebook-harnessing-the-power-of-salesforce-uk.html?utm_source=website&utm_medium=resources&utm_campaign=2024-04-ukco-crm-ebook-harnessing-the-power-of-salesforce 

AI & Automation - https://go.sabiogroup.com/uk-ai-ebook-revolutionising-the-customer-experience.html

Wellbeing - https://sabiogroup.com/resources/ebook/wellbeing-starts-your-workplace-not-your-people

 

VIDEOS / PODCASTS

Ascensos - https://sabiogroup.com/resources/video/dare2do-ascensos-interview

Disrupt 2024 Highlights - https://sabiogroup.com/resources/video/disrupt-2024-highlights

Disrupt 2024 - The Cutting Edge: The Rapidly Evolving Technologies Driving Our Experiences - https://sabiogroup.com/resources/video/disrupt-2024-cutting-edge-rapidly-evolving-technologies-driving-our-experiences 

Benenden / Steven Miller - https://sabiogroup.com/resources/podcast/revolutionising-workforce-management-case-study-benenden-health