Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
Explore effective ways of presenting data in a meaningful, interesting and engaging way. Improve the way you inform and persuade your key stakeholders. - Understand why your existing reports don’t excite or engage your stakeholders - Learn the basics of data visualisation and how to communicate information - Apply “2 key questions” and start the use the tools and resource you need
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, MI & Insight Recording, Impactful Professional Recording, Operational Improvement Recording
There are two different ways to approach budget planning – but some organisations find themselves involved in a hybrid third approach. There is no right or wrong way but it is vital to understand the process and to understand if it is appropriate. - Learn the benefits and drawbacks of each approach - Look at how your overall business strategy should determine your budget process - Understand if your business is led by demand or by supply
Categories: Capacity Planning Recording
Module 2 - Learn how variation and change in our assumptions is natural and expected and how to illustrate this to your stakeholders - See different ways of using data visualisation to educate stakeholders on the variability of assumptions - Understand different methodologies to include factors such as business experience and external factors into your assumptions
Module 1 - Understand the need for everyone to realise the importance of managing your assumptions and how targets can drive behaviour - Consider the importance of assumptions in your models - Understand how creating shared ownership of assumptions will help with buy-in
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
Module 1 - An introduction to call routing strategies and how they support different operating models and the benefits and pitfalls for each approach. - Issues encountered when planning for Multiskilled environments - Understanding the purpose of multiskilling in your organisation - Balancing different perspectives
This course is part of the “strategic analyst” series of webinars, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative.
In this webinar we will explore: - What is strategy - Benefits of working at the strategic level - Making sense of your organisational strategy - Building capacity plans with you strategy in mind - Influencing strategy through capacity planning
Categories: Capacity Planning Recording, Strategy Analyst Recording
Learn the role planning plays in implementing your strategic objectives. Understand the importance of your role and how you can help others. - Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan. - Learn about the importance of effective data checkpoints, change governance and hand-overs - Play a part in driving continuous improvement and become the nerve-centre of the business
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, Impactful Professional Recording, Real Time & Operational Effectiveness Recording, Strategy Analyst Recording
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module; - Understand your organisational goals - See how to balance your strategies - Learn how to align the right metrics and targets to your strategies
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, MI & Insight Recording, Impactful Professional Recording, Real Time & Operational Effectiveness Recording, Strategy Analyst Recording
Understand the positives and limitations of using Erlang C to calculate your headcount. Learning outcomes include: - How many people do we need? - What is Erlang trying to do? - Limitations of Erlang C - Using Erlang in practice