Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
Published on 13 November 2020
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
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Categories: Capacity Planning Recording
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