Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 24 July 2024

Navigating the AI Frontier

Arguably the biggest tech talking point in many years, AI is currently riding a wave of enthusiasm, investment and hype as organisations across the economy rush to capitalise on its clear potential. Behind the headlines, the contact centre industry sits right at the centre of moves to roll out AI-powered technologies to deliver on its core capabilities, including enhancing human skills and managing repetitive tasks.