Incorporate all relevant data, using statistical and expert methods to produce the best possible predictions. Further your knowledge about what performs best for your problems.
Originally broadcast Monday 14th October 2024, 12:30
Hear from members who have completed the Standards Benchmarking process to understand how they approached the self-assessment process and implemented change from their learning. 45mins
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, 2024 #RaisingStandards Videos (Virtual)
Originally broadcast Monday 14th October 2024, 10:30
This year we challenged you to Shape Your Future, but is the future already here?
Originally broadcast Thursday 4th July, 13:15
Join our Associate Heroes as they share their key ingredients for the perfect partnership
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, 2024 Summer Best Practice Showcase Videos
Originally broadcast Wednesday 3rd July, 13:15
Learn from Analysts of the Year; Michelle Adshead at VitalityHealth and Kristie-Leigh Armstrong from BT Group and our Rising Stars; Lauren Laycock at NFU Mutual and Kirsty Ritchie of Wheatley Housing.
Categories: Library, Planning & Resourcing, 2024 Summer Best Practice Showcase Videos
Originally broadcast Wednesday 3rd July, 10:30
In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process.
Originally broadcast Wednesday 3rd July, 09:30
Hear from Best Practice in Branch Planning winners Bank of Ireland and the Planning Team of the Year, TSB.
Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, 2024 Summer Best Practice Showcase Videos
Originally broadcast on Tuesday 2nd July, 14:15
Learn how Real-Time Team of the Year, eBay reintroduced Real-Time globally. Hear from Lloyds Banking Group on how they achieved a Best Practice Shift Review.
Originally broadcast Tuesday 2nd July, 10:30
Learn from overall Innovation of the Year winners, indeed on Leading Global Transformation and OVO Energy talking about their Service Transformation.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, 2024 Summer Best Practice Showcase Videos
Originally broadcast Tuesday 2nd July 09:30
How you can use this week to learn from our members.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2024 Summer Best Practice Showcase Videos
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience.
Calabrio’s Bot Analytics helps monitor and improve the performance and quality of chatbots and voicebots; organising all transcript conversations into topics, simplifying the review process, and making it easier to address issues efficiently.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership