Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 08 May 2024

The power of effective communication

Why do some people, teams and organisations continually struggle with communication? Yet, many global organisations excel in cross-functional collaboration and engagement?

If a global 24-hour, 365-day a year organisation with offices in different continents, separated by time-zones can collaborate effectively, then we all should be able to. Unfortunately, we still hear of organisations mandating time in the office, in-person meetings and training, along with excuses that limit their ability to be truly hybrid.

In the digital age, effective communication and engagement within the workplace are crucial. This article explores strategies for enhancing virtual communication, debates the nuances of remote collaboration, and addresses common challenges faced by teams in digital environments.