Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 24 July 2024

Navigating the AI Frontier

Arguably the biggest tech talking point in many years, AI is currently riding a wave of enthusiasm, investment and hype as organisations across the economy rush to capitalise on its clear potential. Behind the headlines, the contact centre industry sits right at the centre of moves to roll out AI-powered technologies to deliver on its core capabilities, including enhancing human skills and managing repetitive tasks.