Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

1-Day Feedback & Coaching for analysts

Date TBC

Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;

Understand the role of feedback and be able to articulate best practice
Have developed and practised coaching skills
Know how to use coaching style questions to deliver feedback