Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

1-Day Feedback & Coaching for analysts

Published on 15 November 2019

1-Day Feedback & Coaching for analysts

Date TBC

The Course

This one-day course introduces basic and intermediate coaching techniques and explores coaching in the context of feedback and performance improvement.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Course Leader

TBC

Learning Outcomes

  • Understand the role of feedback and be able to articulate best practice and pitfalls
  • Have developed and practised coaching skills
  • Know how to use coaching style questions to deliver feedback

What our attendees said

“Really enjoyed doing my own coaching session. This is something I can do going forwards”

“The session has been delivered in a great way. I feel confident I can use the tools provided to improve my coaching sessions”

Course Date
Start Date End Date Location
TBC TBC TBC

Price
Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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Author: Leanne McNamee

Categories: The Quality & Customer Experience Forum, One-day Workshops,

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