Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Keith Stapleton

Director

Select Planning

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Categories: 2020 Judges

Adrian Hawes

Director

Select Planning

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Categories: 2020 Judges

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Eoin Power

Director of Planning

BT-EE-Plusnet

Nick Moule

Head of Planning

Capita

Laura Moss

Head of Operational Communications

Santander Operations

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Categories: 2020 Judges

Richard Moore

Enterprise Analytics Leader

Anglian Water

Nathan Milne

Demand Management Lead 

Co-operative Bank

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

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