Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Keith Stapleton

Published on 07 May 2020

Keith Stapleton

Keith Stapleton, Director at Select Planning.

A champion of best practice for 20+ years, he works with businesses to transform customer service. Previous Planning Innovation Award winner with Aviva, he brings exceptional resource planning, business intelligence & performance management skills.

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Author: Leanne McNamee

Categories: 2020 Judges

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