Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 07 May 2020

Adrian Hawes

Adrian Hawes, Director at Select Planning.

He works with businesses that want to transform their customer service using exceptional resource planning, business intelligence & performance management. A champion for best practice for over 20 years, he’s a previous Hero award winner.