Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 04 September 2019

Laura Moss

Laura Moss, Head of Operational Communications at Santander Operations

With over 10 years’ experience in planning, Laura has responsible for multi-site planning for Contact Centre and Back Office Operations. Laura was a Hero Award Winner in 2019, and has achieved Forum Standards Accreditation 3 years running.