Case Study 2019: Creating an environment where success is inevitable at Anglian Water

See how an enterprise-wide community of insight professionals is connecting and developing people, based on principles that anyone could learn from. They share, innovate & create proven value.

Case Study 2019: Resource planning for engineers’ training at Openreach

See how analysts and stakeholders connected, making it possible for new tools, data and processes for resource planning to transform the delivery of Learning, Development & Resourcing for field engineers.

Case Study 2019: The power of planning to transform the business at British Engineering Services

How flexible resourcing and strategic use of planning helped them stand out from competitors on service and create a new, one team culture that’s doubled sales and raised month-end service by 50%.

Case Study 2019: Powerful insight drives a new operating model at Capita PIP

See how data-driven optimisation and a robust operational governance framework transformed this field-based service and became a benchmark for group-wide best practice.

Case Study 2019: Make it personal: one more thing to help colleagues at EE

A real shift of mindset in Planning means they are delivering solutions that, a year ago, many considered impossible. This comes from placing ‘personal’, a key company value, at the heart of their thinking.

Categories: Library, Awards Case Studies

Case Study 2019: Love to Listen: agent-led flexibility and change at Anglian Water

See how an experienced planning function joins up the business, helping teams embrace the need for change and reclaim the No:1 spot for service in the regulator’s ranking.

Categories: Library, Awards Case Studies

Case Study 2018: Planning for Engineers in Water Maintenance at Anglian Water

See how engaging the people who do the work and building a database of knowledge has enabled smarter schedules that cut backlogs, devolved responsibilities and controlled risks.

Categories: Library, Awards Case Studies

2018 Case Study: Enabling agility in learning at RS Components

Development, great communication and empowering people is fuelling success at RS, underpinned by inspiring leadership, an innovative People Framework and the self-funding Enable team.

Categories: Library, Awards Case Studies

Case Study 2018: Achieving performance in partnership, with insight at FSCS

Dramatic service improvements resulted from a new, shared customer mindset, with data-driven decisions and real partnership between outsourcers, corporate functions & the operations team.

Categories: Library, Awards Case Studies

2018 Case Study: Planning drives change in the field and across the business at ADT

The Resource and Planning (R&P) Team at ADT Fire & Security has engaged with colleagues across the business to improve ways of working, identify efficiencies and provide insightful and timely management information.

Categories: Library, Awards Case Studies

Case Studies Modules