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Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Case Study 2020: Speech analytics: quality and customer experience at VitalityHealth

Case Study 2020: Speech analytics: quality and customer experience at VitalityHealth
See how successful implementation of analytics has transformed the contribution of Quality at Vitality, engaging colleagues and raising care scores up by a quarter, with a 13% drop in lapse rates.
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Categories: Library, Awards Case Studies

Case Study 2020: Planning & insight: the heart of an improvement culture at Three Ireland

Case Study 2020: Planning & insight: the heart of an improvement culture at Three Ireland
Empowerment and ownership has given analysts confidence to work in a new way with stakeholders across the business, build new solutions and improve forecast accuracy.
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Categories: Library, Awards Case Studies

Case Study 2020: Customer closeness & the ‘advisor of the future’ at The Very Group

Case Study 2020: Customer closeness & the ‘advisor of the future’ at The Very Group
See how end-to-end customer journey improvements worth half a million pounds have been delivered within a year, driven by advisors in the model office, using agile transformation methods.
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Categories: Library, Awards Case Studies

Case Study 2020: Planning as a strategic capability for the business at Sky

Case Study 2020: Planning as a strategic capability for the business at Sky
See how ‘inspired experts’ in the Sky Planning Team drive innovation in planning, to bring strategic value to the business and make life better for customers and colleagues.
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Categories: Library, Awards Case Studies

Case Study 2020: Strategy & budget planning join up the business at RSA

Case Study 2020: Strategy & budget planning join up the business at RSA
See how strategic resource models are evolving and driving continuous improvement, consolidated onto a shared platform with Finance, fast & flexible, with a single trusted source of data.
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Categories: Library, Awards Case Studies

Case Study 2020: Transforming sales: joining together for the customer at RS Components

Case Study 2020: Transforming sales: joining together for the customer at RS Components
See how sales opportunities doubled in a challenging market, by embracing customer service principles in sales and focussing on colleague engagement, proactive contact and value-add actions.
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Categories: Library, Awards Case Studies

Case Study 2020: AI & process transformation at pace and scale at Openreach

Case Study 2020: AI & process transformation at pace and scale at Openreach
See how two rapid innovation programmes are transforming the billion-pound delivery of fibre networks nationwide, engaging people and generating more than £1m efficiency, in less than a year.
 
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Categories: Library, Awards Case Studies

Case Study 2020: Building a culture of wellbeing: dashboards & coaching at L&G

Case Study 2020: Building a culture of wellbeing: dashboards & coaching at L&G
See how new PowerBI dashboards are driving actionable insight to support a new style of performance coaching and a culture of wellbeing and engagement.
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Categories: Library, Awards Case Studies

Case Study 2020: Onboard training from London to Inverness at LNER

Case Study 2020: Onboard training from London to Inverness at LNER
See how planning helped tackle complex challenges in introducing the first new train type in 30 years, itself the first step in a journey of digital transformation.
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Categories: Library, Awards Case Studies

Case Study 2020: Transforming back office for clients & colleagues at L&G

Case Study 2020: Transforming back office for clients & colleagues at L&G
See how planning and transformation teams worked with operations on an operating model that raised productivity 32%, employee satisfaction 13% and halved turn-round times for customers.
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Categories: Library, Awards Case Studies

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