Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Published on 02 December 2022

Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Alvaria Automate™ Attended and  Alvaria Automate™ Unattended allows centres to optimise normal and repetitive operational activities and automate error-prone tasks through robotic process automation (RPA) —improving accuracy, efficiency and consistency, while helping maintain compliance. 

Put an end to monotonous operations allowing agents to focus on tasks that are more valuable to your organisation with Alvaria Automate Unattended. Perform defined actions quicker and on a more consistent schedule without human intervention — making it easier for your organisation to become more profitable, flexible and responsive.  

Enable your workforce and robots to work side-by-side to take on and administer routine and mundane tasks — making it easier to accomplish more while enhancing both the customer and employee experience and ongoing organizational growth with Alvaria Automate Attended. 

Learn more about how to optimise your contact centre with RPA https://www.alvaria.com/en-gb/products/call-centre-automation-and-analytics/robotic-process-automation-call-centre
 

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