This box set gives you the complete toolkit to design, review, communicate, measure, and govern effective modern working patterns.

In this programme, you will learn how to:
 - Understand the true purpose of shift reviews and use proven models to design flexible, fair, and sustainable patterns.
 - Engage stakeholders and colleagues through clear communication, transparent decision-making, and meaningful feedback loops.
 - Design future-ready shifts using data, forecasting, flexible options, and emerging technology.
 - Navigate legal requirements confidently, ensuring compliant, fair, and consistent decisions on working patterns.
 - Measure success using operational KPIs, colleague sentiment, and advanced scheduling insights to refine outcomes.
 - Build strong communication and internal branding strategies that position shift reviews as positive, collaborative initiatives.
 - Establish ongoing governance that keeps shift patterns adaptive, fair, and aligned with performance, demand, and colleague wellbeing

This box set explains the core formulas and concepts behind capacity planning, helping you understand how different channels, tasks, and behaviours shape the numbers you rely on. It shows which measures must be forecasted, how to account for variability, and how to build plans that balance service, cost, and performance. It also explores how to use capacity models for scenario planning, enabling faster decisions, better preparedness, and more confident operational control.

Introduction: Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.

After this course, you will understand;

 - The role of Real-Time and how to add most value as analysts
 - The predictability/impact of events. How to set effective triggers and actions
 - How to analyse your flexibility demands and manage shrinkage

The knowledge and ideas we have is of little value if we cannot drive change and improvement. This box set offers you a number of different methods that can improve your engagement with your stakeholders and increase their buy-in. This series includes 5 online learning modules to apply the learning in your own role to become an accredited professional.