Planning For COVID-19 Series 2

The latest Government lockdown announcement felt unfortunately familiar. Though this feels like “we’ve been here before” and we have a huge amount of learning from 2020, there are a number of subtle differences from 2020. There is no doubt there are now plenty of Known Knowns, we don’t know what the new unknown unknown’s are.

As always The Forum is here to support you and we wanted to let you know how you can get involved and feel supported over the next few months. We are also hosting our regular networking groups in the coming months.

Recorded webinars are listed at the bottom of the page.

Catch up with the webinars in Series 1.



Learning & personal development

Tuesday 1st June 13:00 – 16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from FIS and Loop. It’s been great to see these two finalists move forward at pace on transformation around learning, induction and career progression, rising to the many extra challenges posed by lockdown and remote working.

Transformation & Partnership in technology and outsourcing

Thursday 3rd June 13:00 – 16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from Skipton & NICE and Sainsbury’s Bank & Webhelp. These partnerships show what can be done by working together and learning from each other. 

Focus on Homeworking & Wellbeing

Tuesday 8th June 13:00 – 16:00

Creating a great team environment for home workers and supporting well-being have been hot topics for 2020/21. This virtual Case Study Live is your chance to learn more about approaches taken by Awards finalists at Sensee, Bupa, Home Group, LV= and The Open University. 

Insight: practical tips from three great insight teams

Wednesday 9th June 09:30 – 12:30

Take the chance at this virtual Case Study Live to meet and speak to analysts from three great Insight teams from our 2021 Awards at: Flutter Entertainment, Welsh Water and Three Ireland. These finalists are using insight and reporting to deliver real value for their stakeholders and their organisations.

Focus on the customer journey & operating model

Thursday 10th June 09:30-12:30

This virtual Case Study Live is your chance to meet and speak with Awards finalists from two inspiring and contrasting nominations at North Yorkshire County Council and ClickMechanic. Both finalists have built completely new operating models that puts the customer at the heart of what they do and, whatever your sector, you have much to learn from the challenges they faced, the stakeholders they needed to engage and the solutions they put in place.

Transformation & Partnership in technology and operations

Tuesday 15th June 09:30 – 12:30

This virtual Case Study Live is your chance to meet and speak with Awards finalists from the partner awards: Hoist Finance & Aspect, and Capquest & Noble Systems. Understand more about what’s happening in other organisations and sectors.

Tactical planning, automation and empowerment

Thursday 17th June 13:00-16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from Domestic & General, QStory, Legal & General and Severn Trent Water. These teams and managers have made changes in their business which mean that there have been huge improvements in how they can react tactically to changes on the day.

Strategic change and the role of the planning function

Wednesday 23rd June 09:30 – 12:30

Your chance to speak to Awards finalists from Lloyds Banking Group and Capita Regulated Services. These finalists have taken planning into new areas of the business that can often been seen as areas that “cannot be planned for”.

The role of Planning in supporting change and transformation

Tuesday 29th June 13:00-16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from Serco, NHS Business Services Authority and North East Ambulance Service. These teams and managers all have roles that were impacted especially by Covid, with massively increased workloads and furlough of staff but they all took the opportunity to change their role and make changes and improvements.

Focus on Quality & Knowledge Management

Thursday 1st July 09:30 – 12:30

Quality & improvement have been hot topics for 2020/21 as we face so many unprecedented changes. This virtual Case Study Live is your chance to learn more about approaches taken by Awards finalists at The AA, DAS, and Open University. With very different roles within quality and improvement, all are effectively delivering improvements that empower their people and make a real difference for their organisations and their customers.

Resource planning: taking our contribution to the next level

Wednesday 7th July 13:00-16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from RSA, Emovis, Yorkshire Housing and Injixo. These finalists have all shown the value of planning teams by stepping up to support the business in the last year.

Analytics: learn from these pioneering teams

Thursday 15th July 13:00 – 16:00

Take the chance at this virtual Case Study Live to meet and speak with our 2021 Awards Finalists from FIS Global, Davies Consulting, Which. AXA and Pegasystems. These analysts and partnerships have used technology and insight to reduce risk and improve systems processes and behaviours.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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