Strength in Numbers
The Value of Community

2023 Best Practice Programme

Interactive and Informative

An exciting 
programme of events

Our programme of activity combines the very best of virtual and face-to-face to offer you a variety of ways of maximising your membership at The Forum. Work from Home and Hybrid Working has given us a huge learning opportunity to understand how we can network and learn in new ways, making events easier to access, offering great value. Every year’s activity is framed by two flagship conferences in April and November. These are then complemented by regular learning sessions, networking events, webinars, and other group activities both virtually and face to face.

A mix of virtual and in-person conferences 

We offer in-person and virtual conferences to give everyone the chance to be involved.
Our virtual conference agenda are always packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.
Our Community Connection event is our first face-to-face national event for over 2 years, COVID regulations permitting. Places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.  

Virtual Network Groups

We offer a great opportunity to hear from other organisations, share challenges and discuss solutions, whilst growing your personal network of contacts. They are unlimited to members with a limited number of invites available for others exploring membership. We have 16 different groups meeting every 3 – 4 months for around 90 mins of discussion.

You can also join in on the discussion within our Forum Community App.
  • Analytics network for Speech, Desktop and Text
  • Back Office & Processing Operations
  • Branch & Retail
  • Contact Centre Platforms
  • Digital Channel Planning including Asynchronous Messaging
  • Field Planning
  • Knowledge & Content Management
  • Local Government
  • Outbound Planning
  • Predictive Analysis, Insight & Forecasting
  • Quality & Improvement
  • Housing
  • Reporting & MI Automation
  • Scheduling, Working Patterns & Wellbeing
  • Tactical Planning & Real-Time Effectiveness
  • Training & Development
Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 
Learn & Transform

The Forum

Webinars are hosted by The Forum or in association with our partners, offering help and guidance in the industry to the latest technology and Best Practice.

Live Case Studies

Virtual interactive live sessions

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists, especially from the Transformation & Innovation Awards. 

This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

Training for you and your team

The Learning Academy

Bite-sized Learning
Short, high impact learning and knowledge. Focus on what's most important to you
150+ Specialist Modules
Select from a vast range of focused modules covering technical and professional skill sets
Pay as you go
Access one at a time from just £45, building up a dedicated pathway or draw-down fun
Team Packages
Affordable and accessible, make it easy for your team to focus on their personal development
Interactive workshops
Engaging exercises and thought leadership. Interactive discussion, practice and learning
Group Mentoring & Networking
Continuing support, guidance and sounding board for up to 6 months
Professional Development
Growing self-awareness, confidence, capability and impact in your business
Build your own Learning Academy
Create a bespoke programme for your teams. Deliver on-site to avoid travel
Find out more about all our Learning Academy options. We offer a wide range of ways to learn.
Raising Standards

Gain external recognition 
for your hard work

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

Awards open for all

Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.
Transformation & Innovation
Recognition for change in the business and culture with tangible step change
Teams & Individuals
Recognition for teams and managers, analysts, coaches or rising stars
Supplier Client Partnerships
Recognising the value of partnerships and collaboration in technology
Learn, share & Transform

Join our events

If you would like to know more around our events or have an informal chat around joining The Forum please contact either:
The Forum – Events
t: 0333 123 5960

Dave Vernon - Director
t: 07956 497 800