Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Leadership Series 2021 sponsored by

       


Working Patterns

15th September: 9:30 until 11:30

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Working Patterns

15th September: 9:30 until 11:30
Variety and flexibility has been given a different meaning with the adoption on home-hybrid-office working. The tradition start and end time has been challenged, as well as the demand of micro-shifts and preferential shifts, with employees wanting some “pull” control over their working hours.
 - What shift variety are you currently offering and considering?
 - What stops you from handing control to your employees, to select their shift patterns?
 - How often should working patterns be reviewed, changed? What notice period is acceptable for employees? 
 

Social Connection, physical environment and knowledge sharing

6th October: 9:30 until 11:30

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Social Connection, physical environment and knowledge sharing

6th October: 9:30 until 11:30
Hybrid working has challenged the organisation culture, communication and management. This discussion group will explore:
 - How to keep employees engaged and connected to their colleagues, team and wider business?
 - Key considerations for the home-hybrid-office working environment, including standardisation and differences.
 - Promoting the sharing of information and knowledge share and replicating the “turn to your colleague” in the new hybrid environment. 
 

Operationalising Technology

3rd November: 9:30 until 11:30

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Operationalising Technology

3rd November: 9:30 until 11:30
Continuing the development of an operationalising technology improvement framework, this session will review the findings from July and development of a first draft. The aim is to create a practical framework to promote learning and embedding of new technology.

Sponsored by

Wellbeing, Development, Performance and Appreciation

8th December: 9:30 until 11:30

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Wellbeing, Development, Performance and Appreciation

8th December: 9:30 until 11:30
Wellbeing, Development, Performance and Appreciation
An opportunity to discuss organisation culture and wellbeing. This discussion group will explore:
 - Changes to operating metrics, reporting and performance management.
 - Employee life-cycle and development.
 - Employee Wellbeing 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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