Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Virtual Network Group For Strategy & Leadership

Thursday 2nd March, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2023.

Supported by:

Virtual Network Group For Strategy & Leadership

Thursday 30th March, 09:30 - 11:30

Presenteeism TIPS - Tracking, Identifying, Prevention, Support
Presenteeism is estimated to cost the UK economy £15.1 billion every year, with some research showing that losses in productivity could be as high as £26 billion. The time has come to get together as leaders and look at what we are doing to fight against presenteeism and better support our leaders and the frontline agent they manage.
 
Discussions around:
 - What is Presenteeism & why is it an issue?
 - Understanding the signals (Data & Social) & root cause analysis
 - Intervention: Action to take when an individual displays these signals
 - Prevention: What might we do differently to ensure we reduce the impact of Presenteeism moving forward?
 - Measuring success

Supported by:

Virtual Network Group For Strategy & Leadership

Thursday 4th May, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2023.

Supported by:

Virtual Network Group For Strategy & Leadership

Thursday 15th June, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2023.

Supported by:

Virtual Network Group For Strategy & Leadership

Thursday 28th September, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2023.

Supported by:

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team