Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.

Our face-to-face events have ben suspended until September. Join us then, or watch out for new virtual sessions. Meanwhile, take a look at our programme on Planning for Covid-19

Leadership Forum - 2020 Vision: transformation & wellness

28th September, Grand Hotel Gosforth, Newcastle

This is a unique opportunity to meet your leadership peers. Shape the future direction of planning, insight and quality – and gain the sharpness of vision required to move forward purposefully.

We kick off the day with powerful keynote speakers and the chance to learn from 8 of our 2020 Transformation Award Finalists. Then, after a networking lunch, the Leadership Workshop is the chance to share with your peers the challenges of transformation and wellness.

Leadership Forum - 2020 Vision: transformation & technology

29th September, Grand Hotel, Gosforth, Newcastle

This is a unique opportunity to meet your leadership peers. Shape the future direction of planning, insight and quality – and gain the sharpness of vision required to move forward purposefully. 

We kick off the day with powerful keynote speakers, followed by the Leadership Workshop on transformation and technology. Then, after a networking lunch, you are invited to stay on for the conference workshops on Planning Best Practice, Quality & Insight or Planning & Wellbeing.

Leadership Forum

Catch up with the Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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