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Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Partner Article: Boost Productivity and Motivate Agenda

Published on 18 October 2021

Partner Article: Boost Productivity and Motivate Agenda

Using game mechanics to motivate and engage call center employees seamlessly, aligning employee behaviors to company goals — resulting in improved employee retention, performance, customer satisfaction and profitability. Alvaria Motivate creates improved performance that becomes an organization’s “new normal” by focusing on what each employee is motivated most by; incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.  

Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.   

Learn more about Motivate here https://www.alvaria.com/products/workforce-engagement-management/call-center-employee-engagement/call-center-gamification

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Author: Leanne McNamee

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