Contact: Nino Reina
Tel: 01483 685360
QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their real time activities. QStory has created an integrated workforce engagement management (WEM) solution to compliment WFM systems and processes with an end-to-end intraday automation platform. It is engineered to improve employee engagement, deliver improved customer experience and reduce operational costs and is deployed in contact centres in the UK, Ireland, Europe, South Africa and North America. Core capabilities of the platform include intraday management, real-time adaptive scheduling, real-time adherence, agent self-service, homeworker support and management, eLearning/ meeting and vacation/time-off management. Mobile apps for administrators, managers and agents come standard with the solution. A native gamification module and partner-provided timekeeping/payroll management capabilities are optional offerings.
To find out more visit: www.qstory.co.uk