Contact: David Marshall
Tel: 0773 035 7960

Intradiem is the pioneer of Intelligent Automation which is transforming how operational and planning teams plan and manage their day. Designed to integrate with all leading WFM and Channel platform providers, Intradiem’s award winning capabilities are designed to help you find the balance between Colleague Engagement, Customer Experience and Business Effectiveness which Contact Centre Leaders tell us they are constantly striving for. The solution is accessible via the desktop and a mobile app, supporting contact facing and back office operations by providing the right access whatever your role and wherever you work. Powered by advanced data connectivity and a simple to set up automation rules engine, you can unlock available time to deliver training and communications, provide support to agents and managers through real time alerts, deliver real time coaching, manage adherence more effectively, provide staffing flexibility options and automate channel balancing, all based on your business outcomes and fully supported by our dedicated customer success team.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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