Understand the need for everyone to realise the importance of managing your assumptions and how targets can drive behaviour
- Consider the importance of assumptions in your models
- Ensure understanding of the impact of variances through the day and between people
- Build your stakeholder engagement
Date TBC
This course is part of the “strategic analyst” series of webinar, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative. In this webinar we will explore:
- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting
Date TBC
This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.
- Be able to display complex data in a simple way
- Have techniques for emotional engagement
- Have a clear engagement strategy
Date TBC
This module provides an introductory understanding of:
- the fundamental inputs and outputs of the MI and Insight processes.
- the role of MI and Insight within the planning cycle
- the characteristics of best in class MI and Insight teams as evidenced throgh The Forum's standards-benchmarking programme
Date TBC
Understand how to create the right measures to track and develop your MI and Insight efforts. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include:
- What does good look like? Explore the key characteristics of an ideal real time function and key considerations to develop understanding and learning.
- Define your purpose. Understand how real-time planning can support your business strategy and impact it can have on customers and colleagues.
- Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.
Tuesday 4th June, 09:30 - 11:00
Wednesday 5th June, 14:00 - 15:30
Tuesday 11th June, 14:00 - 15:30
Hosted on 27th April 2020 by Phil Anderson and Paul Smedley
2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.
This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.
- “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
- 2020 Best Practice Guide launch and chapter review
- 2020 Best Practice Programme – how to get involved
15th July 2021, 9:30 - 11:00
14th October 2021, 9:30 - 11:00
9th December 2021, 9:30 - 11:00