Click on the sessions below to watch a taster of Customer Strategy & Planning 2026

Gold Sponsor
Opening Keynote

Opening Keynote

Introduction to get you ready for a full day of learning and Opening Keynotes from Phil AndersonThe Forum on Reset | Redefining Customer Strategy & Planning.
Verint Gold Sponsor Keynote

Verint Gold Sponsor Keynote

Huw Jones & Keith Barrow from our Gold Sponsor Verint talking about how to understand technology and customer outcomes.
Victoria Butcher, Aldermore

Victoria Butcher, Aldermore

Victoria Butcher, Aldermore helps us think about resetting ourselves before resetting organisations.
Alex Gold, OVO Energy

Alex Gold, OVO Energy

Alex Gold, OVO Energy looking at the Strategic Brain and Operational Heart.