Hear from our Gold Sponsors QStory on a key topic. 45mins
Hear new ideas from our partner, Calabrio. 45mins
Hear new ideas from one of our partners. 45mins
Reframing & Planning: Hear from The Forum or our members. 45mins
Driving Learning through Scenario Planning: How to use better planning assumptions and benchmarking to focus on what matter most. 90mins
Hear new ideas from our partner, NICE. 45mins
Hear new ideas from our partner, Verint. 45mins
Preference Based Scheduling: Hear from Sky, Vitality Health and Aviva on how they manage preference based scheduling. 45mins
Implement and innovate flexibility: Learn how to operationalise new scheduling techniques and develop new Real-Time playbooks. 90mins
Insight Keynote: Hear from our Insight Transformation Awards winners, Dunhumby. 45mins
Asking the Right Questions: Interactive session with thought leadership and group discussions. 90mins
Hear new ideas from our partner, QStory. 45mins
Hear new ideas from our partner, QStory. 45mins
What-If, If-Then?: Hear from The Forum or our members on a key topic. 45mins
Agility & Accuracy, Analyse or Act: Interactive session with thought leadership and group discussions. 90mins
Quality Keynote: Hear from Martin Teasdale on a key topic. 45mins
Calibration: Interactive session with thought leadership and group discussions. 90mins
Join eGain for a discussion on Knowledge Hubs and how to Turbocharge your CX and AX with KX (Knowledge-Guided Experience). 45mins
Hear new ideas from one of our partners. 45mins
People Development: Hear from The Forum or our members on a key topic.45mins
Coaching & Training: Interactive session with thought leadership and group discussions. 90mins
Presentation Skills: Interactive session with thought leadership and group discussions. 90mins
Community Learning: Hear from The Forum or our members on a key topic.45mins