2022 Community Conference (Virtual)

Our annual conference for industry professionals

14th - 18th November 2022, Virtually

Online conference

A virtual week packed full of inspiring speakers 

Our virtual conference agenda will be packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.
Gold Sponsor
Silver Sponsor
Conference Agenda

Community Conference (Virtual)

Monday 14th Nov
Tuesday 15th Nov
Wednesday 16th Nov
Thursday 17th Nov
Friday 18th Nov
Opening Keynote
Keynote
Keynote
Keynote
09:30
Hear from The Forum to open the week. 45mins
Reframing & Planning:
Hear from The Forum or our members. 45mins
Insight Keynote: Hear from our Insight Transformation Awards winners, Dunhumby. 45mins
Quality Keynote: Hear from Martin Teasdale on a key topic. 45mins
Keynote
Workshop
Workshop
Workshop
Workshop
10:30
Hear from our Gold Sponsors QStory on a key topic. 45mins
Driving Learning through Scenario Planning: How to use better planning assumptions and benchmarking to focus on what matter most. 90mins

More info
Asking the Right Questions: Interactive session with thought leadership and group discussions. 90mins
Calibration: Interactive session with thought leadership and group discussions. 90mins
Presentation Skills: Interactive session with thought leadership and group discussions. 90mins
Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase
Endnote
12:30
Hear new ideas from our partner, Calabrio. 45mins
Hear new ideas from our partner, NICE. 45mins
Hear new ideas from our partner, QStory. 45mins
Join eGain for a discussion on Knowledge Hubs and how to Turbocharge your CX and AX with KX (Knowledge-Guided Experience). 45mins
Community Learning: Hear from The Forum or our members on a key topic.90mins
Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase
13:15
Hear new ideas from one of our partners. 45mins
Hear new ideas from our partner, Verint. 45mins
Hear new ideas from our partner, Davies Group. 45mins
Hear new ideas from one of our partners. 45mins
Keynote
Keynote
Keynote
14:15
Preference Based Scheduling: Hear from Sky, Vitality Health and Aviva on how they manage preference based scheduling. 45mins
What-If, If-Then?: Hear from The Forum or our members on a key topic. 45mins
People Development: Hear from The Forum or our members on a key topic. 45mins
Workshop
Workshop
Workshop
15:15
Implement and innovate flexibility: Learn how to operationalise new scheduling techniques and develop new Real-Time playbooks. 90mins
Agility & Accuracy,
Analyse or Act: Interactive session with thought leadership and group discussions. 90mins
Coaching & Training: Interactive session with thought leadership and group discussions. 90mins

Speakers

Phil Anderson
Director
The Forum
Steve Courtyard
Director of Pre-Sales
eGain
Chris Rainsforth
Director
The Forum
Paul Smedley
Founder & Chair
The Forum
Martin Teasdale
Podcast Host
Get Out of Wrap
Dave Vernon
Director
The Forum
Conference Agenda

Autumn Virtual Conference

Monday 14th Nov
09:30
Opening Keynote
Hear from The Forum to open the week. 45mins
10:30
Keynote
Hear from our Gold Sponsors QStory on a key topic. 45mins
12:30
Technology Showcase
Hear new ideas from our partner, Calabrio. 45mins
13:15
Technology Showcase
Hear new ideas from one of our partners. 45mins
Tuesday 15th Nov
09:30
Keynote
Reframing & Planning: Hear from The Forum or our members. 45mins
10:30
Workshop
Driving Learning through Scenario Planning: How to use better planning assumptions and benchmarking to focus on what matter most. 90mins
12:30
Technology Showcase
Hear new ideas from our partner, NICE. 45mins
13:15
Technology Showcase
Hear new ideas from our partner, Verint. 45mins
14:15
Keynote
Preference Based Scheduling: Hear from Sky, Vitality Health and Aviva on how they manage preference based scheduling. 45mins
15:15
Workshop
Implement and innovate flexibility: Learn how to operationalise new scheduling techniques and develop new Real-Time playbooks. 90mins
Wednesday 16th Nov
09:30
Keynote
Insight Keynote: Hear from our Insight Transformation Awards winners, Dunhumby. 45mins
10:30
Workshop
Asking the Right Questions: Interactive session with thought leadership and group discussions. 90mins
12:30
Technology Showcase
Hear new ideas from our partner, QStory. 45mins
13:15
Technology Showcase
Hear new ideas from our partner, QStory. 45mins
14:15
Keynote
What-If, If-Then?: Hear from The Forum or our members on a key topic. 45mins
15:15
Workshop
Agility & Accuracy, Analyse or Act: Interactive session with thought leadership and group discussions. 90mins
Thursday 17th Nov
09:30
Keynote
Quality Keynote: Hear from Martin Teasdale on a key topic. 45mins
10:30
Workshop
Calibration: Interactive session with thought leadership and group discussions. 90mins
12:30
Technology Showcase
Join eGain for a discussion on Knowledge Hubs and how to Turbocharge your CX and AX with KX (Knowledge-Guided Experience). 45mins
13:15
Technology Showcase
Hear new ideas from one of our partners. 45mins
14:15
Keynote
People Development: Hear from The Forum or our members on a key topic.45mins
15:15
Workshop
Coaching & Training: Interactive session with thought leadership and group discussions. 90mins
Friday 18th Nov
10:30
Workshop
Presentation Skills: Interactive session with thought leadership and group discussions. 90mins
12:30
Endnote
Community Learning: Hear from The Forum or our members on a key topic.45mins

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2022 Autumn conferences.