Contact: Neil Griffiths
Tel: +44 7901 000 195
Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre. Organisations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.
Calabrio is revolutionising the way enterprises engage their customers with Calabrio ONE, a unified workforce optimisation (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyses customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio recently acquired Europe-based Teleopti, a combination that is set to define the new global standard for the customer experience industry.
Find more at www.calabrio.com.