Contact: Neil Griffiths
Tel: +44 7901 000 195
Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite.
Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide. Calabrio ONE is cloudfirst, mobile-ready and agent-friendly, to release the potential of an organisation and its people. Organisations choose Calabrio for its ability to understand customer and employee needs and the overall experience provided by the team, from implementation to ongoing support.
Find more at www.calabrio.com.