Expert Knowledge

The Forum Resources

This is a centralised place for you to find the resources you need to help support you in your role. As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.


The Library is where we add articles, top tips, case studies and partner material. As a member you have access to additional material if you log in. Contact us if you need a password reminder. 


You can see Jobs for those who are looking for a new opportunity. If you are a member you can advertise roles for free.

Best Practice Guides

You can download a copy of all our Best Practice Guides to read 100's of pages of thought leadership and case studies.

Partner Directory

Need help from your vendor or looking for a new product? Have a look at our Supplier Directory to find out more and see contact details.