2024 Spring Customer Strategy & Planning (Virtual)

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Published on 26 September 2024

Types of Framework

This module delves into three types of quality frameworks suitable for diverse organisational needs:
- Performance Frameworks: Measures and targets performance with scoring mechanisms, aiding in performance management and meeting organisational goals.
- Coaching Frameworks: Supports individual improvement without direct measurement, focusing on future actions and collaborative development across the organisation.
- Customer Journey Frameworks: Generates insights for continuous improvement by analysing the entire customer experience, identifying both pain points and best practices.