2024 Spring Customer Strategy & Planning (Virtual)

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Published on 05 May 2020

Performance Records, Data Tables, Rigour and Governance

Hosted on 5th May 2020 by Ian Robertson

Clear documentation and structure can help us remove single points of failure, avoid arguments, ensure a single version of the truth and avoid duplicated work. In this module;
- See how to create a data dictionary to ensure a single version of the truth
- Learn techniques to ensure metrics are used to drive the right behaviours
- Facilitate exception based reporting with agreed triggers