We all want a positive customer experience in our contact centres. Often, this can only be achieved when your staff are motivated, engaged, and experience the work-life balance they require. Companies are seeing the importance of the overall wellbeing of their staff at all levels – and there’s no one-size-fits-all approach. Calabrio’s Workforce Wellbeing Recovery Toolkit provides insights and resources to help identify common challenges and provide ideas for improvements that will positively impact employees, as well as customers. In this ebook, there are three personalised kits for:
- Agents: Driving Engagements & Retention
- Management & Operations Staff: Leading Teams amid Ever-Growing Complexity
- CX Leaders: Powering the Next-Gen Customer Experience
In each kit, you will:
- Learn about the key stressors impacting that group’s wellbeing
- Receive a checklist to improve wellbeing via processes
- Find a Tech Buyer’s Guide for tools to support the wellbeing and success of each stakeholder
Download the report